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The website
Being online was a novelty. Amazon opened on July 16, 1995 and sold $12,000 of books in its first week. Most owners shrugged. At the end of 2000, a Gallup survey for Verizon found only 27% of small businesses had a website.
The phone book still worked, so why bother? The answer came slowly, then all at once. Print directory references fell from 15.1 billion in 2002 to 13.4 billion in 2006, and the two biggest Yellow Pages publishers filed for bankruptcy in 2009: Idearc in March and R.H. Donnelley in May.
27%of small businesses had a website at the end of 2000. Gallup for Verizon. By 2024 the SBA put it at 73%.
- Who waited
- The print directories and everyone who bought only their ads. Idearc and R.H. Donnelley were bankrupt by 2009 (filings).
- Who moved
- A bookstore with no store. Amazon, 1995 (HistoryLink).




